Chatex is a crypto bank. Why should you choose us?

• First of all, Chatex is an absolutely legal service.
• Reliable wallets from a respectable service BitGo.
• We focus on caring for our customers. You always have the opportunity to contact us. We provide fast resolution of incidents (disputes), which is critical not only for traders, but also for ordinary customers, because you trust us with your money. We resolve all disputes in real time, and we are always in touch with our clients 24/7.
• We see one of our competitive advantages in the focus of work through instant messengers. This provides an additional layer of security, because it is difficult to attack through the infrastructure of instant messengers.
• We have created the most user-friendly interface. Our presence in all popular messengers gives our users the opportunity to choose.
• Finally, all transfers are quick and easy. You can start working with our bot in two simple steps: choose your favorite messenger, use it to enter the bot, come up with a name. Done!

You can find out more about bot’s functions in other sections of the FAQ. Or send a request to our support team.

First of all, you need to install your favorite messenger on your smartphone or PC.

• Then go to Chatex (@Chatex_bot), click on the “Run” button and select the language. In our example – “Russian”.
• Click on the “Register” button. Caution! By clicking on the “Register” button, you automatically agree to the Terms of Service and Privacy Policy.
• After that come up with a unique username or nickname and write it to the bot. You can use numbers.
• Select the country so the content would correspond to your location.
• Enter your phone number to protect your account. You can skip this step and set additional protection later in [Profile] -> [Security]

After these steps, you will complete registration and log in to your bot profile.

If the bot does not respond to commands and messages:

Check your network connection.

There is a chance that we are working on the service. The thing is, we are developing rapidly and sometimes we need to download updates. But we don’t copy  Windows 10’s attitude, so we warn about major work in the service and usually we carry out them imperceptibly, quickly, just wait a while.

If you withdraw cryptocurrency from the bot to an external wallet and the transaction is processed for a long time, then this issue may occur due to the heavy load on the blockchain network. From our side, the transaction is immediately sent to the Blockchain network as soon as a tracking link appears in the bot.

It is important to remember that the “Payment completed” button is available within 30 minutes. If you transferred money, but did not manage to click the “Payment completed” button on time, the transaction will be canceled. In this situation, the money was transferred, but the cryptocurrency will not come to you, since there was no confirmation of payment. In this case, there will be a long analysis of the situation with the arbiter and the support service. To avoid this, after the funds have been transferred, please click the “Payment completed” button on time.

Be extremely careful while responding to an ad and always read the terms of the deal. If the conditions for the transaction were not met (no message was left during the bank transfer or an important comment to identify the payment), then the other party may refuse you in the transaction, which in the end can lead to long proceedings.

If you have any other errors and problems, please contact our 24/7 support directly in the bot or through other communication channels. We will never disregard your request.

Go to the “Profile” -> “Verification” section.

• If you have not filled in a phone number before, you need to do it at this step.
• Select the type of document that you specify: Passport, ID-card or international passport.
• Attach a photo of this document. Make sure that the image is clear, without glare, and all the edges of the document are visible.
• Attach a selfie with this document without accidentally covering your face or document.
• After that, a message will appear: “Your data has been sent for verification” and the data will be automatically verified by the system.
• On average, the verification process takes about 15 minutes. You can continue to use the bot during this time. At the end of the automatic verification, you will receive a message with the verification results in the bot.

It is important to know that:

• It is not recommended to use graphic editors and change any data in the photo.
• Verification will fail if the required information is not clearly visible.
• If necessary, the support service can contact you and request additional information.
• Verification process takes some time.
• If you have any questions or problems, you can always contact our support service in the bot.

Why should you get verified? 

• After passing the verification, the user will have access to the Pin-code service, which  protects clients from unauthorized access to their wallets and transactions;
• If you lose your phone, you will not lose access to your account;
• Also, verified users receive more trust from other users, and the number of responses to transactions from other users increases. The user verification function is mandatory for all LEGAL services operating in Europe. In accordance with the GDPR, our servers are located in Europe. Also, personal data is not processed manually, so there is no risk of leakage. Your data is processed automatically by our partners, Sum & Substance Ltd. You may learn more about it in the Privacy Policy.

The majority of users around the world treat verification as a more or less standard for storing and exchanging cryptocurrencies.

After sending the verification data to the bot, your data will be automatically processed by our partners, Sum & Substance Ltd. Such processing takes some time and according to its result, you will receive a message with the result in the bot. The cause of the problems may be the low quality of the photo, the wrong document or visibility issues (it is blocked by a finger or not all of its corners fit into the lens).

You can take a new photo of the document or a selfie with it in your hands and send it for review again. If you cannot solve the problem and it is not clear why the system generates an error, you can always contact support and describe the situation.

In order to edit your profile:

• Go to the “Profile” section;
• The chatbot will send you a message with your profile information.

Information such as:

• Login;
• Registration date;
• Country;
• Verification status;
• Email;
• Telephone;
• Your rating;
• You’ve been blocked;
• Amount of deals;
• Trading volume.

You should specify the login only during the registration process and its change is not yet provided. It is also impossible to change the data that you entered during the verification process. But, if you have any problems with the data, you can always contact our support.

Our chatbot has a users’ rating system. People with high ratings will be more likely to respond to ads because they will trust them, and the users’ ads with a low rating may not interest anyone.

At the stage of the transaction, both users can see each other’s information such as the number of reviews, as well as the trading volume. In your account, you can see this information in the “Profile” section.

If during the transaction you did not behave impolitely, sent funds quickly, offered favorable conditions, be sure that the second party to the transaction will evaluate you positively, which can give you an advantage over other merchants.

Users who trade dishonestly and try to deceive others receive a negative rating after each decision of the arbitrator. Also, after the transaction, the user himself can give such a trader a negative assessment, which will significantly affect the credibility of this person. If such measures do not help to correct the behavior of an unscrupulous trader, then we can ban him.

KYC – know your customer (know your customer), is an international normative act by which a customer is identified. The general meaning of KYC is to provide the organization that conducts financial transactions with a package of documents that contain information about the client. Of course, such rules at one time met with a stream of criticism from the cryptocurrency community, but now this practice is welcomed by many large cryptocurrency players, trying to protect their clients from hacking their wallets and conducting illegal transactions on sites.

What data is required?

Chatex collects information from its users such as contact information: name, home address, email address, date and place of birth, mobile phone number, and Chatex also collects account information such as username and password. In addition, to undergo the KYC procedure, you need:

• Financial information such as bank account numbers, bank statements, and trade information.
• Identity verification information, such as a picture of your government ID, passport, national ID or driver’s license, and under special conditions Social Security number (for US residents).
• Information to prove your place of residence, such as a utility bill, telephone bill, or similar document.

This package of documents provides an opportunity to protect our users from fraudulent actions by scammers and other people encroaching on your assets. In addition, transparent verification will help you trade large volumes on our platform, as well as seamlessly manage your cryptocurrency funds.

Why you shouldn’t worry about the safety of your data?

The KYC procedure is carried out in accordance with all security measures, which means that your data will not leak into the network and will not be used by advertising agencies and people trying to get your data illegally. Transparency in this case is the path to security! You already know about Chatex, now we want to meet our users!