Chatex is an easy-to-use and secure P2P exchanger and cryptocurrency wallet. Why us?

• First of all because it is an absolutely legal service. The company is registered in Estonia with the necessary licenses for the exchange.
• Reliable wallets from a reputable supplier - BitGo.
• The focus is on taking care of our customers - you always have the opportunity to contact us, we will always answer. Quick resolution of incidents (disputes), which is crucial not only for traders, but also for ordinary buyers, because you trust us with your money. All our disputes are resolved in real time (here and now), and we are always in touch with our customers 24/7.
• One of our competitive advantages we see in the focus of work through messengers. It gives an additional level of security (it is hard to attack through the infrastructure of instant messengers).
We have created the maximum possible user-friendly interface. And being on hand in all popular messengers gives to all our users the opportunity to choose familiar functionality and interface.
• And finally, everything is quickly and easily. In a couple of steps you can start to work with our bot: you get link, open it, choose your favorite instant messenger, get it into the bot, make up a name - and you are our client!

You can learn more about all the features of the bot in other sections of the FAQ.

Or you can ask your questions to our support team.

Step 1. To start using our bot you need to install your favourite messenger on your mobile device or PC.

Step 2. Go to Chatex (@Chatex_bot), tap «Start» button and select your language. Our example is “English”

Step 3. Come up with a unique username and write to our bot. Now select the country of your location.

After these steps, you will complete the registration and log in to your bot profile.

If the bot failed your commands or messages:

• Carefully check your network connection.
• We may also be working on the service - we are rapidly developing and sometimes we need to download updates. But we are not Windows10, and we warn about the major works of the service and usually carry them out quite quickly, just wait for a while.

If you have other errors and problems - contact our 24/7 support directly in the bot or via other communication channels. We will not disregard your appeal.

Go to «Profile» → «Verification».

• Choose the type of document you specify: Passport, ID-card or international passport;
• Attach the photo of this document, make sure that the image is clear, without glare, and all edges of the document are visible;
• Take and attach the selfie with this document without accidentally closing your face or document;

After that, the message will show up: «Your data has been sent for verification» and sending files will be automatically checked by the system.

On an average, the verification process takes about 15 minutes. You can use the bot at the time.

At the end of the automatic check, you will receive the message with the results of verification in the bot.

It is important to know that:

• It is not recommended to use graphic editors and change any information on the photo;
• Verification will not be completed if the necessary information is not clearly visible;
• If necessary, the support service can contact you and request additional information;
• After sending any data, it will take some time for checking purposes;
• You can always contact our support team in the bot, if you have questions or problems.

After you send the verification data to the bot, this will be automatically processed by our partners – Sum & Substance Ltd. Such processing takes some time and by the end of it, you will receive a message in the bot with the result. The cause of the problems will be written there. For example, it may be the poor quality of the photo, the wrong document or it is not fully visible (covered with a finger or not all corners was fit in size of lens).

You can take a new photo of the document or selfie with it in your hands and send it to check again. And if it is not possible to solve the problem or you just need help with verification – you can always contact support.

To view information and statistics of your profile:

• Go to the «Profile»;
• The chat bot will send you a message with the information about your profile.

There displays that information:

• Username;
• Date of registration;
• Country;
• Verification status;
• Reviews, your rating;
• You are blocked by;
• Amount of deals;
• Trading volume.

You enter the user name only during registration and its change is not provided yet. It is also impossible to change the data that you entered during the verification process. But if you have any problems with your data, please, contact with support.

Our chatbot has a rating system of users. People will more often respond on ads of trader with high rating. They will trust him, and ads from a user with a low rating may not interest anyone.

Even at the beginning of the deals, both users can see each other’s information including the number of reviews, as well as the volume of trading. In your account, you can check this information in the «Profile» section.

If you behave politely with the another user during the deal, being a buyerquickly sent the funds, and being the creator of the ad offer favorable conditions – do not doubt that the second participant will appreciate you positively after the deal with you. That will can give you an advantage over the rest of the traders and another users will chose your ads as trusted one.

Users who trade unfairly and make attempts to deceive others, receive a negative rating after each decision of the arbitrator, are not in their favor. Also, afterthe deal, the users can give that fraudster a negative evaluation, which will significantly affect the trust in his person from the community. In case thatkind of measures do not help to change the behavior of the dishonest trader, then we can ban him.

Our chatbot has a rating system of users. People will more often respond on ads of trader with high rating. They will trust him, and ads from a user with a low rating may not interest anyone.

Even at the beginning of the deals, both users can see each other’s information including the number of reviews, as well as the volume of trading. In your account, you can check this information in the «Profile» section.

If you behave politely with the another user during the deal, being a buyerquickly sent the funds, and being the creator of the ad offer favorable conditions – do not doubt that the second participant will appreciate you positively after the deal with you. That will can give you an advantage over the rest of the traders and another users will chose your ads as trusted one.

Users who trade unfairly and make attempts to deceive others, receive a negative rating after each decision of the arbitrator, are not in their favor. Also, afterthe deal, the users can give that fraudster a negative evaluation, which will significantly affect the trust in his person from the community. In case thatkind of measures do not help to change the behavior of the dishonest trader, then we can ban him.